Common Questions

Q. Why is CIA4H collecting and reporting this data?

A. Even though Central Indiana has some of the best doctors, hospitals and research facilities in the world, everyday some Hoosiers – our family, friends and neighbors – are still not getting the quality care they need and deserve. By creating consistent and effective measures, we can identify where the gaps and issues are in the healthcare we receive. Only through identifying the problems can we begin to solve them. This leads to you getting the care you need when you need it – no less and no more. Quality care helps people stay well, get better when they are sick, or manage ongoing illnesses. It is the kind of care you want for you and your family.

Q. Which health organizations are participating in CIA4H’s efforts?

A. The Central Indiana Alliance for Health is being led by Health Care Excel, which has broad provider-based experience within the state. HCE is joined by numerous organizations, such as the Indianapolis Coalition for Patient Safety, Indiana Health Information Exchange, the Indiana Hospital Association, the Indiana Minority Health Coalition, the Indiana Patient Safety Center, and the Indiana State Department of Health.

Q: What is “quality” healthcare?

A: The federal Agency for Healthcare Research and Quality defines quality healthcare as: “doing the right thing, at the right time, for the right person, and having the best possible result.”
 This leads to you getting the care you need when you need it. Quality care helps people stay well, get better when they are sick, or manage ongoing illnesses. It is the kind of care you want for you and your family.

Q: How are these reports different from other healthcare or hospital rankings?

A: CIA4H is, for the first-time ever in Indiana, giving the community a peak of what our healthcare system looks like: how people with chronic conditions, such as diabetes, are being treated; and giving providers an opportunity to learn how to deliver better care. CIA4H offers reports on care and outcomes in doctors’ offices, clinics and hospitals – where most people get their care. Since it uses information that comes directly from a patient’s medical record, as opposed to insurance companies’ claims, its reports care on all patients, whether they have no insurance, insurance through their work, Medicaid or Medicare.

Q: Is patient privacy protected?

A: Absolutely. CIA4H will never receive information that could identify patients or individual physicians. That information is protected and is not shared outside the doctors’ office.

Q: How can I get involved with Central Indiana Alliance for Health?

A: We welcome all physicians, health plans, employers, hospitals, government agencies, nurses and other stakeholders that want to be a part of better health care in our region. Contact Nancy Meadows, project director, at nmeadows@hce.org.